Make appointment
Anyone researching user contributions on the Internet on the subject of personal experiences with real estate management will quite quickly come across a smorgasbord of bizarre descriptions from everyday real estate user/manager life.
The spectrum ranges from tenants whose only source of hot water for weeks was the kettle from the kitchen, to bills for unattended maintenance appointments (which, however, had never been communicated), leaking windows that remained unrepaired for weeks due to unclear responsibility, to locked-out users after a surprise lock change at the main entrance door.
Another user regularly despairs in the spring of getting the management of the office property to turn the ventilation back on, which had been turned off in the winter, before temperatures reach unbearable levels.
A desperate author writes about his suspicion that the person responsible for his request in the administration must have either emigrated unnoticed or died, since the response to his request, which was kindly received by the reception several times, failed to materialize for weeks.
The underlying pattern can be quickly identified: Property users complain about poor accessibility of the administration or property management, long delays in processing concerns, inactivity and a lack of transparency or communication.
This is often due to a complex portfolio of tasks tied to different people and analogous processes. In addition, there are media disruptions, team overload due to a lack of specialists, and information intransparency within the organization.
For example, in the form of good accessibility: With a real estate ticket system, concerns can be submitted around the clock in the form of a so-called “ticket” without having to rely on the availability of the contact person.
Ticket systems have been established in the IT industry for years and are now indispensable for customer and service-oriented business areas.
Among many other features, these also offer the function of virtual “bulletin boards”, which can be viewed from almost any end device – be it cell phone, tablet or PC. Important information reaches the relevant addressees more quickly here and is easier to keep up to date and relevant than a physical notice board.
Also challenge your administrator/property manager and ask them to implement such a system (e.g. www.ihive.de). Your relationship will certainly relax considerably in the future – and he will thank you for it.