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Optimization of real estate and facility management through ticket systems
It is interesting to observe how the facility management industry has developed digitally in recent years and how it benefits from proven technologies that have been used by IT system houses for a long time. One such instrument, which is almost standard in the world of IT, is the classic ticket system.
Today, more and more facility managers are recognizing the value of this tool for their own business processes and are using it successfully. In this article, we’ll look at how ticketing systems can help both property and facility management companies and why this solution makes so much sense.
Similar processes and tools
Managed services providers and property/facility management companies share many similarities in their processes. Both rely on efficiently managing a variety of tasks and physical assets. A crucial instrument that is already being used across the board in both industries is Enterprise Resource Planning (ERP) and increasingly also a Customer Relationship Management (CRM) system. These tools help manage billing and financial data and improve communication with customers.
The importance of ticket systems
A specific tool that IT service providers have been using for a long time and that is also being used more and more frequently by property and facility management companies is the ticket system. Ticket systems enable companies to track and process requests, problems and tasks in a structured manner. This not only improves internal communication, but also customer satisfaction. Customer inquiries can be captured, prioritized and resolved quickly, resulting in faster response time and better quality of service. Thanks to continuous documentation in the system with deadlines and automatic reminders, no important task is lost. This also applies to maintenance appointments.
Why ticket systems make sense for facility managers
In the world of facility management, time is often of the essence. Quick responses to emergencies or urgent requests are essential. A ticket system allows facility management to prioritize and systematically track requests, from notification to resolution. This not only promotes efficiency, but also transparency. Facility managers can monitor the status of each request in real time and ensure no request is missed. In addition to the ticket system, a central communication platform like iHive also enables the digital assignment, storage and sending of documents, the creation and completion of digital protocols and many other functions.
Best practice ticket management
The integration of ticket systems into the way property and facility management companies work is a logical step towards efficiency, customer satisfaction and digitalization. The benefits of using such a solution – from faster response times to better data management – make it an invaluable tool for companies that need to solve a variety of complex tasks on a daily basis. It is clear that ticketing systems are not just a passing fad, but represent an important pillar for the future of these industries.